Last Updated: 26 January 2026
Privacy Policy for Oak Ridge City Locksmith
Oak Ridge City Locksmith is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at [Your Website URL - if applicable, otherwise remove] or use our locksmith services in Oak Ridge, TN, and surrounding areas.
By engaging with Oak Ridge City Locksmith, you agree to the terms of this Privacy Policy.
1. Information We Collect
Oak Ridge City Locksmith collects various types of information to provide and improve our locksmith services.
A. Information You Voluntarily Provide
We collect information that you directly provide to us, such as when you: * Request a service via phone call, email, or our website's contact form. * Schedule an appointment. * Inquire about our services. * Communicate with us for support or other reasons.
This information may include: * Contact Information: Your name, phone number, email address, and physical address. * Service Information: Details about the locksmith service you require, such as the type of lock, vehicle information (make, model, VIN for automotive services), nature of the security issue, and the location where the service is needed. * Payment Information: While we use third-party payment processors for transactions, we may collect billing addresses and transaction details. We do not store full payment card numbers on our servers.
B. Information We Collect Automatically
When you visit our website, certain information may be automatically collected through cookies and other tracking technologies. This may include: * Log Data: Your IP address, browser type, operating system, referring/exit pages, and the dates/times of your visits. * Device Information: Information about the device you use to access our website, such as device type, mobile network information, and unique device identifiers. * Usage Data: Details about how you interact with our website, including pages viewed, links clicked, and search terms used.
2. How We Use Your Information
Oak Ridge City Locksmith uses the collected information for the following purposes:
* To Provide Locksmith Services: To schedule appointments, dispatch technicians to your location, perform requested services (e.g., lock repair, key cutting, emergency lockout assistance), and communicate service updates. * To Communicate with You: To respond to your inquiries, provide customer support, send appointment confirmations, and service-related notifications. * To Process Payments: To complete transactions for services rendered, using secure third-party payment processors. * To Improve Our Services: To understand how our website is used, analyze service demand, and enhance the quality and efficiency of Oak Ridge City Locksmith's offerings. * For Marketing and Promotional Purposes: With your consent, we may send you occasional updates, promotions, or information about new services offered by Oak Ridge City Locksmith. You can opt-out of these communications at any time. * For Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, property, and safety of Oak Ridge City Locksmith, our customers, or others.
3. Data Protection and Security
Oak Ridge City Locksmith implements reasonable administrative, technical, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include: * Secure Data Storage: Storing customer data on secure servers with restricted access. * Encryption: Using encryption technologies where appropriate, especially for data transmission. * Access Controls: Limiting access to your personal information to only those employees, contractors, and agents who have a legitimate business need for such access. * Employee Training: Educating our staff on the importance of data privacy and security.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
4. Sharing Your Information with Third Parties
Oak Ridge City Locksmith may share your information with third parties in the following circumstances:
* Service Providers: We may engage trusted third-party companies and individuals to perform services on our behalf, such as payment processing (e.g., Square, Stripe), website hosting, analytics (e.g., Google Analytics), and customer relationship management (CRM) systems. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. * Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency). * Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information. * With Your Consent: We may share your information with other third parties with your explicit consent.
5. Cookies and Tracking Technologies
Our website uses "cookies" and similar tracking technologies (like web beacons and pixels) to enhance your experience, analyze website usage, and for marketing purposes.
* What are Cookies? Cookies are small text files placed on your device by websites that you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site. * How We Use Them: * Essential Cookies: Necessary for the website to function correctly (e.g., remembering your preferences). * Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting information anonymously. This helps Oak Ridge City Locksmith improve the way our website works. * Functionality Cookies: Used to recognize you when you return to our website, allowing us to personalize content and remember your preferences. * Managing Cookies: You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Your Privacy Rights
Depending on your state of residence, you may have specific rights regarding your personal information under applicable US privacy laws (such as the California Consumer Privacy Act (CCPA) and its amendments, the California Privacy Rights Act (CPRA), Virginia CDPA, Colorado CPA, etc.). While Oak Ridge City Locksmith may not be subject to all such laws based on its size and scope, we are committed to upholding the spirit of these rights for all our customers.
You may have the right to: * Access: Request a copy of the personal information we hold about you. * Correction/Rectification: Request that we correct any inaccurate or incomplete personal information we hold about you. * Deletion/Erasure: Request that we delete your personal information, subject to certain exceptions (e.g., for legal compliance or completing transactions). * Opt-Out of Sale/Sharing: Request to opt-out of the "sale" or "sharing" of your personal information, if applicable under relevant state laws. Oak Ridge City Locksmith does not "sell" personal information in the traditional sense, nor do we intentionally share it for cross-context behavioral advertising without your explicit consent. * Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.
To exercise any of these rights, please contact us using the "Contact Us" details provided below. We may need to verify your identity before fulfilling your request.
7. Data Retention
Oak Ridge City Locksmith retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
8. Children's Privacy
Oak Ridge City Locksmith's services are not intended for individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.
9. Links to Other Websites
Our website may contain links to third-party websites that are not operated by Oak Ridge City Locksmith. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. Oak Ridge City Locksmith has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to This Privacy Policy
Oak Ridge City Locksmith reserves the right to update or change this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our services after any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact Oak Ridge City Locksmith at:
Oak Ridge City Locksmith Address: 107 Gates Dr, Oak Ridge, TN 37830 Email: info@oakridgecitylocksmith.com
